YX Lab Research Instrument
Where Is Work Getting Stuck?
A 10-minute Process Friction Assessment
A guided reflection on the systems, handoffs, decisions, and everyday workarounds that shape how work actually gets done.
This instrument looks at five areas: process clarity, ownership and handoffs, decisions and approvals, systems and tools, and visibility and learning. It’s built for anyone who can observe work across teams, HR and people operations leaders, transformation and operations leaders, product and digital workplace leaders, SAP practitioners, and managers responsible for cross-functional work.
It takes about 10 minutes. It’s a reflection tool, not a validated benchmark, and what it produces is directional rather than a diagnosis. Your individual answers are never presented publicly.
Please don’t include confidential, personal, customer, employee, or commercially sensitive information in any answer.